Zoya Reviews

I do like Zoya, and when my order finally arrived, everything was packed well and in good condition. But the shipping was slower than I expected, and there were a few days where I didn’t really get any updates, which was frustrating. I get that delays happen, but I do think they should be more upfront about timing and communicate better when things are running behind. Overall it wasn’t a bad experience, but they definitely need to take more responsibility for keeping customers informed

I really wanted this to be worth it, but the price had me expecting something way more impressive. When it arrived, it was kind of a letdown—like I paid for the grand finale and got the opening act instead. It’s not terrible, but for what you get, it just feels too expensive.

I assumed the return would be straightforward, but it’s been a mess. I sent everything back and now I’m just sitting here still waiting for my refund. At this point, it feels like the process is way more complicated than it needs to be...

Just a heads up for anyone thinking about ordering: the color I received looked nothing like the photos. I was expecting the shade shown online, but in person it was completely different. Definitely check carefully before buying if the color matters to you

I really liked the colors in person, but applying it wasn’t as easy as I hoped. For me, the brush felt a little awkward to control, and the first coat went on streakier than I expected. I had to slow down and do a bit more fixing than I normally would, so it took extra time. I wouldn’t say it’s bad, but in my experience it wasn’t the smooth, effortless application I was expecting.

zoya.com is okay overall, and I was able to find what I needed, but the whole experience felt clunkier than it should. Searching through shades took a little longer than expected, some pages loaded slowly, and checkout wasn’t exactly smooth. What really annoyed me was having to deal with verification more than once, like the site kept making me prove I was a real person. It’s not a terrible website, but it could definitely be easier and less frustrating to use.

When my package arrived, I noticed right away that two of the polish shades didn’t match what I ordered. I’m the type who checks the colors against my order list, so the mix-up stood out quickly. Customer support did get it sorted out, which I appreciate, but it was still frustrating because it added a few extra days to the whole process

I actually like the products, but the support experience was frustrating. I was charged and then didn’t really get any clear update, so I had to email twice just to get a basic answer. It took way longer than it should have, and the reply wasn’t all that helpful when it finally came through.

I really wanted to like Zoya more, but picking shades from the site was kind of a struggle. So many of the colors looked almost the same to me, and I kept going back and forth like, wait, is this actually different??

The photos didn’t make it much easier either. A couple of shades looked one way online and then felt different once they showed up, so I ended up spending way too much time guessing.

It’s not a terrible experience or anything, but for the price, I expected the choices to feel clearer and the variety to be better. I might try ordering again someday, just probably not soon.

I ordered from Zoya and the package showed up in this flimsy thin box with no padding at all. The bottles were rattling around inside, and one of the caps leaked. It’s so frustrating because now I have to deal with the cleanup and possibly contacting customer service, which feels like such a waste of time and energy over something that could’ve been packed properly in the first place.

I really liked the colors at first, like they looked super nice on and I was excited about them, but then they started chipping after just a few days, which was kind of disappointing. Not the worst thing ever, and I still think they’re cute, but I guess I expected them to hold up a little better

I really like the color options, and it applies smoothly. But mine just started chipping after about two days, which was a little disappointing. It’s not awful, I just expected it to hold up better for the price.